Support catalogue

Everything your infrastructure needs, under one desk

Pick the area you need help with below, or jump straight to the request form — you can choose the exact service there too.

AWS Cloud Support

From a single EC2 instance to a multi-account landing zone, we manage, secure and optimize your AWS environment so it scales without surprises.

Request AWS support

What's included

  • EC2, RDS, S3 and VPC setup & management
  • IAM policy review and least-privilege access
  • Auto Scaling and load balancer configuration
  • CloudWatch monitoring & alerting setup
  • Cost review and rightsizing recommendations
  • Incident response for production outages

Linux OS Support

Provisioning, hardening and day-to-day administration for Ubuntu, RHEL, CentOS and Debian-based servers, handled at the shell level.

Request Linux support

What's included

  • Server provisioning and initial hardening
  • Package and kernel updates, patch management
  • Cron jobs, systemd services and process tuning
  • Disk, memory and CPU performance troubleshooting
  • User, permission and SSH access management
  • Log analysis and root-cause investigation

Windows OS Support

Active Directory, Windows Server administration and Group Policy management for teams running on the Microsoft stack.

Request Windows support

What's included

  • Active Directory & domain controller management
  • Group Policy configuration and troubleshooting
  • Windows Update / WSUS patch cycles
  • Remote Desktop Services setup and access control
  • File & print server administration
  • PowerShell scripting for routine operations

Database Support

Keep production data safe, fast and available with backup strategy, replication and hands-on tuning from engineers who live in query plans.

Request database support

What's included

  • MySQL, PostgreSQL, MSSQL and MongoDB support
  • Backup, restore and disaster recovery planning
  • Replication setup and lag troubleshooting
  • Query optimization and index tuning
  • Zero/low-downtime migrations
  • 24/7 monitoring and alerting

Web Server Support

Setup, hardening and troubleshooting for Nginx, Apache and IIS — the layer where most "it's slow" tickets actually live.

Request web server support

What's included

  • Nginx, Apache and IIS installation & configuration
  • Virtual hosts, reverse proxy and load balancing
  • SSL/TLS certificate installation and renewal
  • Caching, compression and performance tuning
  • Access log analysis and traffic troubleshooting
  • Security headers and hardening review

Web Development

From a new marketing site to a full web application, our developers build it and our support team keeps it running afterward — no handoff to a different vendor.

Request web development

What's included

  • New website or web application builds
  • E-commerce store setup (Shopify, WooCommerce, custom)
  • React, Node.js and WordPress development
  • Third-party API integrations
  • Ongoing bug fixes and feature updates
  • Performance and SEO health checks

Not sure which service you need?

Submit a request and describe the issue — we'll route it to the right engineer.

Submit a support request